Eligibility
An item may qualify when it is defective, damaged, materially misdescribed, incorrectly supplied or otherwise returnable under applicable law.
Returns and Exchanges Policy
Request and evidence
Open a request within the displayed window and provide the order reference, reason and clear supporting evidence.
Inspection and outcome
The vendor or VENDORAR may inspect the returned item before approving replacement, exchange, repair, refund or another lawful remedy.
Refund timing
Approved refunds are returned through the supported payment route. Bank and payment-provider processing times may apply.
VENDORAR GUIDE
Fair expectations for customers and vendors
This policy provides a consistent framework for eligible returns, exchanges and related remedies on VENDORAR. Specific rights may also arise under applicable law, and category-specific conditions may be shown on the product or during checkout.
Eligibility and request timing
A request should be opened within the period displayed for the order or required by applicable law. Common eligible reasons include an incorrect item, material mismatch with the listing, verified defect, transit damage or another failure to meet the confirmed terms.
Some categories have restrictions for safety, hygiene, perishability, personalisation or digital activation. A restriction does not remove rights that cannot lawfully be excluded, including appropriate remedies for qualifying defective or misdescribed goods.
Condition, evidence and return transit
Customers should take reasonable care of an item while deciding whether to keep it. Include supplied accessories, manuals, certificates and promotional items where applicable. Damage caused after delivery or substantial use beyond reasonable inspection may affect the available remedy.
VENDORAR or the vendor may request photographs, video, serial information, diagnostic results or other proportionate evidence. Once authorised, follow the provided packaging and handover instructions and retain proof that the item entered the return network.
Inspection, exchanges and refunds
An inspection may confirm the product identity, reported issue and returned condition. If a claim is approved, the remedy may be a replacement, exchange, repair, refund or another solution appropriate to the circumstances and law.
Refunds are normally directed to the original payment method unless another lawful arrangement is agreed. Original shipping, return shipping, discounts and reward credits are handled according to the reason for return and applicable offer terms.
Frequently asked questions
Can I exchange for a different size or colour?
An exchange depends on seller stock, category rules and the condition of the returned item. Where exchange is unavailable, an eligible return and new purchase may be offered.
Can a return be declined?
A request may be declined when it is late, excluded, unsupported, materially used or damaged after delivery, or inconsistent with transaction evidence, subject to applicable law.
How are marketplace disputes reviewed?
VENDORAR considers order records, communications, listing details, tracking, evidence and applicable policies before deciding or facilitating an outcome.
Information on this page should be read together with the applicable VENDORAR terms and policies. Where a transaction has special conditions, the terms shown during checkout or onboarding will also apply.
