Payment, Shipping & Delivery Policy
This Payment, Shipping & Delivery Policy explains the payment methods, delivery options, shipping charges and order-processing procedures available to customers shopping on VENDORAR.
Secure Payment Options
VENDORAR provides secure and convenient payment options for eligible orders. The payment methods available to you will be displayed during checkout and may vary according to your location, currency, order value, vendor and selected delivery method.
- Debit and credit card payments
- Bank transfer or supported account payment
- Approved mobile and digital payment methods
- Other payment options displayed during checkout
Payment must be successfully authorised before an order can be confirmed, processed or released for delivery, except where another approved payment arrangement is clearly displayed during checkout.
Payment Security
Payments are processed through supported payment service providers using appropriate security controls. VENDORAR does not require customers to send card numbers, PINs, passwords or one-time verification codes through email, social media or messaging applications.
Customers should only complete payments through the official VENDORAR checkout page or through payment instructions generated directly for their order.
Order Confirmation and Processing
After placing an order, you will receive an order confirmation containing the relevant transaction details. An order is considered accepted only after the payment has been verified and the vendor confirms that the product is available.
Processing time may vary depending on the product, vendor, order quantity, payment verification, delivery destination and product availability.
Shipping and Delivery Options
VENDORAR supports delivery within Nigeria and may provide international shipping for eligible products and destinations. Available shipping methods are calculated and displayed during checkout.
Depending on the order and destination, available delivery options may include:
- Standard doorstep delivery
- Express or priority delivery
- Local courier or dispatch delivery
- Approved pickup locations
- International shipping for eligible products
Not every shipping method is available for every product, vendor or destination. The options shown during checkout are the options currently available for your order.
Shipping Charges
Shipping charges are calculated using relevant order information, which may include the delivery address, product weight, package dimensions, quantity, shipping method, vendor location and destination.
The applicable shipping cost will be displayed before you complete payment. Where free or discounted shipping is available, the qualifying conditions will be displayed on the product page, cart, promotional notice or checkout page.
Estimated Delivery Time
Estimated delivery dates are provided for guidance and begin after payment confirmation and order processing. Delivery times may vary due to location, courier operations, customs procedures, public holidays, weather conditions, security restrictions or other circumstances beyond reasonable control.
Customers should provide a complete delivery address and an active telephone number to prevent avoidable delays.
Multiple-Vendor Orders
VENDORAR is a multi-vendor marketplace. Products purchased from different vendors may be processed, packaged and delivered separately. This means that one order may arrive in more than one shipment or on different delivery dates.
Order Tracking
Where tracking is available, the tracking information will be provided through your VENDORAR account, order notification or approved delivery partner. Tracking updates may take some time to appear after an order has been dispatched.
Delivery Inspection
Customers should inspect packages upon delivery. Where permitted by the courier, report visible damage, missing items, incorrect products or tampered packaging as soon as possible.
Keep the original packaging, order confirmation, photographs and delivery documents when submitting a complaint or return request.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate recipient details and delivery information. Additional delivery charges may apply where an order must be redirected or delivered again because incorrect or incomplete information was supplied.
International Orders
International shipping is available only for eligible products and supported destinations. Customs duties, import taxes, clearance charges and other destination-related fees may apply and are generally the responsibility of the recipient unless expressly stated otherwise during checkout.
Failed or Delayed Payments
If payment is unsuccessful, pending or reversed, the order may remain unconfirmed or be cancelled. Where your account has been debited without a confirmed order, contact customer support with your order reference and payment evidence.
Refunds and Returns
Refunds, returns and exchanges are handled according to the applicable VENDORAR Returns and Refunds Policy. Refund processing time may depend on the payment provider, bank, vendor assessment and the circumstances of the transaction.
Contact VENDORAR Support
For payment, shipping, tracking or delivery assistance, contact VENDORAR through the official Contact Us page and include your order number. Never publish your card details, PIN, password or one-time verification code in a support request.
Important: Payment methods, shipping partners, delivery coverage and promotional shipping offers may be updated periodically. The information displayed during checkout will apply to the specific order.