General enquiries
Email info@vendorar.com for company, marketplace and partnership enquiries.
Contact VENDORAR
Customer and vendor help
Email help@vendorar.com and include your order or vendor reference when available.
Billing matters
Email billing@vendorar.com for invoices, subscription charges and payment references.
Security and privacy
Never email passwords or API keys. Report sensitive privacy matters through the official support channel for secure handling.
VENDORAR GUIDE
The right help, with the right information
Whether you are checking an order, resolving a payment concern, managing a vendor account or reporting marketplace content, VENDORAR support is here to guide you. Providing complete details at the start helps us understand the issue and respond more efficiently.
Before contacting support
Check your account order history, confirmation message and the relevant policy page first. Many delivery, return and payment questions can be answered using the status and terms already attached to the transaction.
When you contact us, include your order number or account email, a concise description of the issue, important dates and any relevant photographs or screenshots. Never send passwords, full payment-card details or one-time security codes.
Customer and order support
Customers can request help with order status, delivery exceptions, missing or damaged items, return eligibility, refunds and account access. If the issue concerns a particular product, identify the vendor and product title as they appear in the order.
Some cases require us to obtain information from the vendor, delivery partner or payment provider. We will explain the next step and may ask for reasonable evidence before a decision can be made.
Vendor, safety and legal enquiries
Vendors can seek assistance with onboarding, verification, listings, fulfilment, payouts and policy interpretation. Intellectual-property owners and authorised representatives should identify the protected work, the allegedly infringing material and their authority to submit the notice.
Urgent safety reports should clearly describe the risk and provide the exact listing or account involved. We prioritise credible reports involving prohibited products, fraud, threats or significant customer harm.
Frequently asked questions
What information should I include?
Include your name, account email, order or listing reference, relevant dates, a clear explanation and supporting evidence. Remove sensitive payment credentials before attaching files.
How long will a response take?
Response time depends on volume and complexity. Straightforward questions may be resolved quickly, while payment, delivery, verification or dispute cases can require information from other parties.
Can support guarantee a refund?
No. Refund eligibility depends on the transaction facts, applicable policy, product condition and evidence. Support will review the case fairly and explain the outcome.
Information on this page should be read together with the applicable VENDORAR terms and policies. Where a transaction has special conditions, the terms shown during checkout or onboarding will also apply.
